Mazen Alghadouni - Support Engineer & Web Developer

About Me

visitor@portfolio:~$ cat profile.md

Computer Science graduate from Qassim University with 2+ years of experience. Currently working as a Support Engineer at Ejada Systems Company, handling enterprise systems, resolving incidents within SLAs, and following ITIL best practices. Previously worked as a Web Developer managing cloud infrastructure on Alibaba Cloud and deploying platforms like WordPress and Moodle. I also enjoy building personal projects using technologies like Node.js, and Python.

2+ Years Experience

7 Projects

23 Skills

visitor@portfolio:~$ cat links.txt

GitHub LinkedIn

Skills

Tools

Chrome DevTools ServiceNow IBM Instana Postman (REST API testing)

Backend

Node.js (Express basics) Python (scripting / automation) SQL

Soft Skills

Communication Troubleshooting Customer support mindset Team collaboration Time management

Database

MySQL PostgreSQL Redis (basic understanding)

DevOps

Git & GitHub Linux (basic command line & navigation) Docker CI/CD basics (concept understanding)

Frontend

HTML5 / CSS3 Tailwind CSS JavaScript TypeScript

Experience

Support Engineer – Managed Services

Ejada Systems Company — Full time

Feb 2025 — Present • Saudi Arabia, Qassim

Providing technical support for enterprise systems, troubleshooting incidents within SLAs, and implementing service improvements following ITIL best practices.

ITIL Enterprise Systems Incident Management

Web Developer

Bayan Data Information Technology Company — Full time

Mar 2024 — Jan 2025 • Remote

Managed cloud infrastructure and deployed web platforms including WordPress and Moodle on Alibaba Cloud. Implemented Keycloak via Docker as an IAM solution integrated across all WordPress sites.

WordPress Moodle Alibaba Cloud Docker Keycloak IAM Linux Server Administration

Full-Stack Developer (Internship)

Panorama Alqassim Company — Full time

Jul 2023 — Aug 2023 • Saudi Arabia, Qassim

Summer training focused on web application development.

HTML CSS JavaScript Full-Stack Web Development

Projects

URL Shortener

Completed

A full-stack URL shortener built with Node.js, Express, EJS, and MongoDB — converts long URLs into short slugs with redirect handling and a server-rendered UI.

Node.js Express JavaScript MongoDB Mongoose EJS CSS

GitHub

Authentication API — Node.js REST API

Archived

A RESTful authentication API built with Node.js, Express, JWT, bcrypt, and MongoDB, covering registration, login, and session management with security best practices.

Node.js Express JavaScript MongoDB JWT bcrypt

Blog

Archived

A full-stack blog web application built with Django, featuring user authentication, post management, media uploads.

Python Django HTML CSS SQLite

GitHub

Tic Tac Toe — iOS Game App

Completed

A native iOS Tic Tac Toe app vibe coded with Claude Code, featuring player vs. player and player vs. bot modes, built with SwiftUI.

Swift SwiftUI iOS Xcode

GitHub

Admin Dashboard — Full-Stack Next.js Boilerplate

Completed

A production-ready full-stack admin dashboard vibe coded with Claude Code, featuring auth, RBAC, audit logs, email templates, SMTP config, and feature flags — built on Next.js, Drizzle ORM, and PostgreSQL.

Next.js TypeScript PostgreSQL Drizzle ORM better-auth shadcn/ui Zod Docker Bun

GitHub

SE Portfolio — WordPress Portfolio Plugin

Completed

A production-ready WordPress plugin that renders a full developer portfolio with a terminal/GitHub Dark aesthetic, admin GUI, REST API, and 6 style presets, currently powering this site.

PHP WordPress Custom Post Types REST API CSS Custom Properties JavaScript

Live Demo GitHub

Education

Bachelor — Computer Science

Qassim University

2018 — 2023 • 4.26 / 5

Focus on algorithms, distributed systems, operating systems, and software engineering. Final project: Up scaling Audio Data using Neutral Networks.

Certificates

Engineer Membership Certificate

Saudi Council of Engineers • Mar 2026

Expires: Mar 2027

ID: 1222085

Introduction to Cybersecurity

Cisco Networking Academy • Apr 2024

No Expiry

ID: d3519094-c3b7-4b9d-8f73-a662840f200e

Introduction to Cybersecurity

Introduction to Software Engineering

IBM (via Coursera) • Apr 2024

No Expiry

Software Design Patterns Application Deployment Development Environment Full-Stack Web Development Web Development Software Architecture

Verify Credential

Get In Touch

I am open to new opportunities. Drop me a message and I will get back to you as soon as possible.

visitor@portfolio:~$ ./reach-out.sh

Email [email protected] LinkedIn mazen-alghadouni GitHub Mazen2542-Ibrahim

Location Saudi Arabia, Qassim